Contact Matalan

Contact Matalan customer service contact numbers

Phone Number : 03330044444

Email : cs@matalanonline.co.uk

Business Hours: Weekdays (Monday - Friday: 8:00 am to 6:00 pm),
Weekends (Saturday & Sunday: 8:00 am to 6:00 pm)

Website : https://www.matalan.co.uk/

Corporate Head office: Knowsley Industrial Park, Perimeter Rd, Liverpool L33 7SZ, UK

Matalan
Average rating:  
 7 reviews
 by pam vines

I have been trying to pay for two jumpers for the last hour, once by paypal and at least 6 times by my debit card, and I dont understand why my e mail address is not working,I have never had any problems before. pam.vines25@gmail.com!!!

 by Rhona Macfarlane

At Matalan Linwood today. Lovely assistant called Hayleigh has helped me a few times and exceeded her self today again.

 by Kevin hill

Have never had sucth a bad experience with any or other major store. My DISABLED wife myselt my daughter and my wifes assistant dog had the most horrible experience in the Telford store 15th April 2021. Not only was i made to feel belittled but i have never been spoken to by a member staff like we was last week. To have a young probably student tell us in a blatant chlid like manner. YOU DONT HAVE TO SHOP HERE GO SOME WHERE ELSE. The manager didnt even care one bit he never even took the time to listen to the CUSTOMER as in me telling him what happend. Having sent several emails and complained on ever social media platform im at my ends whits. Again still a very angry

Kevin hill

 by Kevin holl

Again more genetic emails. I HAVE NEVER NEVER dealt well not dealt because no one will phone me to apologise in person for the way my DISABLED wife and her registered assistant dog myself and my daugher where treated by not only a young member staff at matalan but also the way the manager had the nerve to try turn it around and blame me and my wife and not even give us chance to speak ket alone tell him the attitude the young member staff gave my wife. In not going away matalan. Next step with out a response is press and i think a thing called the disability act is time to be pushed. Again i await a propper conversion with a real person not just a computer generated responses.

As ever many thanks

Kevin hill.

Still angry.

 by Margaret jones

Refund on a couple of things that were out of stock

 by Harsha

I didn’t get my full order and no explanation. I was charged full price yet the delivery note shows a discount which I never received. I returned 2 items and didn’t receive a full refund because of the discrepancy on the delivery note. Matalan needs to put this right immediately.

 by brian

i needed a new matalan reward card which i apleyed three weeks ago and hav

not recieved very dissapointed

Looking for the Matalan customer service and support number? Contact via this local number 0333 0044444, You can contact during working hours Monday – Friday: 8:00 am to 6:00 pm,
Saturday & Sunday: 8:00 am to 6:00 pm. Also you can Contact Matalan online through email: cs@matalanonline.co.uk.

Matalan Contact/Phone Numbers

Matalan DEPARTMENT UK CONTACT NUMBER
Matalan Customer Service 0333 004 4444

Matalan’s Best Toll-Free/800 Customer Service Phone Number

Call 0333 004 4444

This is Matalan Finest phone number since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a Matalan agent. You can use this number for various tasks such as

  • Track My Order
  • Delivery
  • Returns
  • Product Recall
  • Upgrade Checker
  • Press
  • PR agency FTI Consulting
  • Complaint

Matalan UK Head Office Contact Number

Corporate Head office address of Matalan Limited.
Knowsley Industrial Park,
Perimeter Rd, Liverpool L33 7SZ, UK
For any general inquiries, please contact Matalan UK head office number: +44 333 004 4444
Head Office Hours: Monday – Friday: 10:00 am – 4:00 pm, Saturday & Sunday: Closed

Direction

Contacting Matalan – by phone or otherwise

Even though 0333 0044444 is Matalan’s finest toll-free number, you will find 3 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for clients searching for assistance is through Online Support for Matalan customer service Support. If you feel this information is wrong or know of other ways to get Matalan please let us know so we can discuss with other clients.

Contact Matalan Via EMAIL ADDRESS

As an alternative, you can email Matalan at one of the email addresses given below. To allow them to comply with the Data Protection laws, it might be helpful if you included sufficient information in your email address to let us verify your identity, including your present address, date of birth, order number etc.

Matalan Customer services email: cs@matalanonline.co.uk

Press: press@matalan.co.uk

Contact Matalan Through Social Media, Website & App

You can also contact Matalan via their Website, Application & Social Media using following links

Matalan Customer Care Regular Business Hours

Weekdays (Monday – Friday: 8:00 am to 6:00 pm),
Weekends (Saturday & Sunday: 8:00 am to 6:00 pm)

What time does Matalan open and close?

Store hours today Opening Hours Closing Hours
Monday 8:00 am 6:00 pm
Tuesday 8:00 am 6:00 pm
Wednesday 8:00 am 6:00 pm
Thursday 8:00 am 6:00 pm
Friday 8:00 am 6:00 pm
Saturday 8:00 am 6:00 pm
Sunday 8:00 am 6:00 pm

Matalan Holiday Hours

The majority of Matalan stores generally stay open on the following holidays, though reduced hours may apply.

  • Valentine’s Day
  • Shrove Tuesday
  • St. Patrick’s Day
  • Good Friday
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Labor Day
  • Halloween
  • Veterans Day
  • Cyber Monday
  • Christmas Eve
  • New Year’s Eve

What time does Matalan close?

All Matalan are CLOSED only on following public holidays

  • Thanksgiving Day
  • Christmas Day
  • Easter Monday

How to contact various departments of Matalan

Matalan Customer Service

The Matalan customer service number is 0333 0044444 (Monday – Sunday 8:00 am – 6:00 pm). The cost is at a local rate and you will be charged according to your service provider’s rates. Email: cs@matalanonline.co.uk (please be aware that our typical response times are between 24 and 72 hours depending on our volumes).

Alternatively, you can write to at:

Customer Services, Matalan, Perimeter Road, Knowsley Industrial Park, LIVERPOOL, L33 7SZ (please be aware, this is not a returns address).

Matalan Complaints

If you have a poor experience in store, the best course of action is to raise this to either the store manager or Customer Service Manager at the time of the incident, so that this can be addressed immediately.

If you are an online customer, or you don’t feel that your complaint has been addressed to your satisfaction in-store, please document the incident and either send this information via a letter to the Complaints team, or e-mail this directly using the details on this page.

Customer Services Number: 0333 0044 444

Email: cs@matalanonline.co.uk

matalan@headlandconsultancy.com

Contact Matalan Clearance Newport store

If you have any problem with Matalan Clearance Newport store, you can contact them by dialing their customer service number 0333 004444.

The Matalan Clearance Newport Address: Matalan – 7 Stiles Avenue, Newport, NP19 4TX, UK

Matalan Clearance Newport Opening Times:  Monday – Saturday: 09:00 – 18:00
Sunday: 11:00 – 17:00

Matalan Press

Dial this Matalan Press number 0151 556 6657 for additional information about customer media and retail trade enquiries concerning Matalan goods and campaigns. If you’d like to make arrangements for a meeting with any of those media agents or have any questions regarding brand new arrivals, present goods, providers, media policies and advertising call this Matalan Press phone number 0151 556 6657. As an alternative, you may send all of your press questions on line via email press@matalan.co.uk. The media office staff will help solve all your questions.

Contact Matalan PR agency FTI Consulting

Matalan PR Service FTI Consulting contact number is 0203 727 1000, available from Monday to Sunday 8:00 am to 6: 00 pm. If you’d like to find out more about the business media, media, financial, PR service FTI consultation, corporate and financial issues, phone this Matalan PR service FTI Consulting amount 0203 727 1000. Additionally send your Matalan PR enquiries online through email at matalan@fticonsulting.com.

Matalan Direct

If you need more information or help, forward it through email to the address hello@matalandirect.com and you will receive a response within four hours.

Hopefully, We helped you to get some genuine Contact numbers for Matalan Customer Service.

Got some questions? Or some suggestions? That’s why we’ve got a review section on this site! You can feel free to leave a review or two down below and we’ll get back to you as soon as possible!

People also ask

Why is Matalan called Matalan?
Matalan was founded by John Hargreaves in 1985 and named after his two boys Matt and Alan. Matalan currently has over 200 stores across the UK, and has it headquarters in Skelmersdale. Matalan’s stores average out at a size of roughly 30,000 square feet.

Is Wallis only online now?
Wallis was a subsidiary of the Arcadia Group before its collapse in late 2020. The brand is now owned by Boohoo.com.

Are Matalan closing down?
Matalan is reportedly seeking £60 million to help it survive through the coronavirus pandemic after closing 232 stores.

Do Wallis dresses come up big?
Wallis have always come up big! Over the years I have not bought several coats because even the smallest size is huge on me and I am not small! One thing to be aware of is that their S/M/L/XL does not line up with other manufacturers, with an XL a 20/22 rather than 16.

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Matalan
Average rating:  
 7 reviews
 by pam vines

I have been trying to pay for two jumpers for the last hour, once by paypal and at least 6 times by my debit card, and I dont understand why my e mail address is not working,I have never had any problems before. pam.vines25@gmail.com!!!

 by Rhona Macfarlane

At Matalan Linwood today. Lovely assistant called Hayleigh has helped me a few times and exceeded her self today again.

 by Margaret jones

Refund on a couple of things that were out of stock