Premier Inn Help Pages

Here are some help pages that customers can contact like Premier Inn customer FAQ, Forum, and Online Help

Contact Premier Inn Help @ premierinn.com

Navigate to premierinn.com/gb/en/faq.html first. If you have a problem with Premier Inn Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that Premier Inn Customers Reports

  • How do I complain to Premier Inn?
  • Can I get a refund from Premier Inn?
  • What is a Premier Inn Business Account?
  • Can you book Premier Inn by phone?
  • How can I check my Premier Inn booking?
  • Can I cancel my Premier Inn booking?
  • What is Premier Inn cancellation policy?

Contacting Premier Inn Help Pages

This is the official customer support page of Premier Inn, which contains different options for contacting them about a variety of issues. If you are looking for Premier Inn’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact Premier Inn directly by calling their customer service number at 0333 003 0025.

Premier Inn Frequently Asked Questions

How do I cancel my booking?

To cancel your booking please follow the instructions below

  • Click ‘Manage booking’ at the top of the page
  • Enter your Booking Reference number, (this can be found on your booking confirmation email), Surname and Arrival Date.
  • Click ‘Cancel’
  • Confirm changes
  • Receive new confirmation email
  • They will endeavour to process your refund within 30 days from the date of cancellation

How do I amend my booking?

To amend your booking please follow the instructions below

  • Click ‘Manage booking’ at the top of the page
  • Enter your booking reference number, (this can be found on your booking confirmation email), surname and arrival date.
  • Click ‘amend’
  • Change your arrival date (subject to availability)
  • Confirm changes
  • Receive new confirmation email

Can I pay when I arrive at the hotel?

You can pay on arrival if you book with their Flex rate. With all their other rates you’ll need to pay when you book.

How do I make a group booking?

For bookings of 5-9 rooms, call their Central Reservations team on 0333 003 8101. Lines are open Monday – Friday 9 am – 5 pm. Calls are charged at the national rate.

To make a booking of 10 rooms or more, email our dedicated Groups Desk at group.enquiries@whitbread.com

How do I reset my Business Account card password?

To reset your password, call the Business Account helpdesk on 0333 005 0504 and select Option 1.

Other Ways to Contact Premier Inn

Premier Inn Phone Number
Premier Inn Customer Service
Email Support of Premier Inn
Social Media support of Premier Inn
All Contacts of Premier Inn