Premier Inn Customer Service

Customer service tips to calling & contacting Premier Inn faster. By contacting Premier Inn customer service number, you can get your common issues solved & customer reviews.

Premier Inn Phone Number

0333 003 8101 – Customer Service

You can reach Premier Inn customer support by calling 0333 003 8101 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Friday 8:30 am to 7:00 pm, Saturdays 9:00 am to 5:00 pm and Sunday 10:00 am to 6:00 pm.

You can call Premier Inn customer service number and generally discuss for following topics

  • Making a booking
  • Cancelling or amending
  • Making payments
  • Hotel Information
  • Group bookings
  • Business Account
  • Complaints

Premier Inn Customer Care Regular Business Hours

Weekdays (Monday – Friday: 8:30 am to 7:00 pm),
Weekends (Saturday: 9:00 am to 5:00 pm & Sunday: 10:00 am to 6:00 pm)

What time does Premier Inn open and close?

Store hours today Opening Hours Closing Hours
Monday 8:30 am 7:00 pm
Tuesday 8:30 am 7:00 pm
Wednesday 8:30 am 7:00 pm
Thursday 8:30 am 7:00 pm
Friday 8:30 am 7:00 pm
Saturday 9:00 am 5:00 pm
Sunday 10:00 am 6:00 pm

Premier Inn Holiday Hours

The majority of Premier Inn stores generally stay open on the following holidays, though reduced hours may apply.

  • Valentine’s Day
  • Shrove Tuesday
  • St. Patrick’s Day
  • Good Friday
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Labor Day
  • Veterans Day
  • Cyber Monday
  • Christmas Eve

What time does Premier Inn close?

All Premier Inn are CLOSED only on following public holidays

  • Thanksgiving Day
  • Christmas Day
  • Easter Monday
  • New Year’s day
  • Boxing day

Premier Inn customer service

The Premier Inn customer service phone number is 0333 003 8101. Dial this number if you have concerns about room features, existing Saver Rate booking, prices, key events, discounted rates, days out offers, check hotel rates. Lines are open from 8:30 am to 7:00 pm Monday to Friday, 9:00 am to 5:00 pm on Saturdays and 10:00 am to 6:00 pm Sundays and bank holidays.

Premium Inn Flex Rate Booking

Premium Inn Flex Rate Booking contact number is 0333 003 8101. Dial this number for make inquiries about making a flex rate booking, cancel a booking, booking reference number, refund.

Premier Inn Business Account

If you have any questions about Premier Inn Business Account, your booking or need any support, you can speak to directly via live chat or by calling at 0333 005 0504. The helpline is open Monday to Friday 8 am – 6 pm.

Premier Inn Business Account
Worldline IT Services UK Limited
1 Trinity Court
WV10 6UH

General Problems that Premier Inn Customers Reports

  • Can I amend my Premier Inn booking?
  • How can I check my Premier Inn booking?
  • How do I get a receipt from Premier Inn?
  • Can I get a refund from Premier Inn?
  • What is a Premier Inn Business Account?
  • Can you cancel Premier Inn saver?
  • What is Premier Inn cancellation policy?
  • Can you book Premier Inn by phone?
  • Can I cancel my Premier Inn booking?
  • How do I complain to Premier Inn?

Common Problem Categories

  • Change booking
  • Cancel booking
  • Refund
  • A different issue

People also ask

How do I send an email to Premier Inn?
If you’re unhappy with any part of your hub by Premier Inn stay, please contact us at and we’ll do our best to try to resolve the issue.

How do I claim money back from Premier Inn?
At Premier Inn, we’re so confident you’ll have a great night’s sleep that if you don’t, we’ll give you your money back. If there’s a problem, just have a chat with a member of our friendly reception team. They’ll be happy to put things right. This is our Good Night Guarantee.

Does it cost money to call Premier Inn?
Please call our Central Reservations team on 0333 003 8101. Lines are open Monday – Friday 9am – 5pm. Calls are charged at the national rate.

Can 3 adults stay in a Premier Inn room?
Premier Inn’s policy doesn’t allow more than two adults to a room, so you will need to book two rooms or more if you have three or more adults in your party. At Premier Inn guests aged 16 years and above are classed as adults.

Premier Inn Customer Reviews

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Average rating:  
 1 reviews
 by Jan Kirk on Premier Inn

I had to cancel my room and ended up paying around £10 in telephone charges. Their phone charges are appalling and to add insult to injury I still haven't received the refund

About Premier Inn

Premier Inn is the UK’s largest hotel brand, with more than 72,000 rooms and 800 hotels. It operates hotels in a variety of locations including city centers, suburbs and airports competing.

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