Contact Thames Water

Contact Thames Water customer service contact numbers

Phone Number : 0800 316 9800

Email :

Business Hours: Open 24 hours a day, 7 days a week

Website :

Corporate Head office: Clearwater Court, Vastern Road, Reading RG1 8DB

Thames Water
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If you looking for the Thames Water customer service and support number? Here are the top 6 ways to get in touch with Thames Water.

Thames Water Phone Number

0800 316 9800 – Customer Service

You can reach Thames Water customer support by calling 0800 316 9800 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours 24 hours a day, 7 days a week.

Thames Water Contact/Phone Numbers

Here are Thames Water contact number for Individuals enquiries: Phone numbers and operating hours

Thames Water customer service 0800 316 9800
Billing support 0800 980 8800
Report a Leak 0800 714 614
Contact Thames Water from overseas +44 1793 486 555
Thames Water Textphone Service Number 0845 7200 898
Developer Service 0800 009 3921
Thames Water Customer Complaints Numbers 0800 0093 988

Thames Water’s Best Toll-Free/800 Customer Service Phone Number

Call 0800 316 9800

This is the Thames Water’s Finest customer service telephone number that you can use to contact Thames Water helpline. since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a Thames Water Helpline. You can use this number for getting information of various tasks such as

  • Emergencies
  • Account and billing
  • Water meters
  • Extra care
  • Water saving
  • Water quality
  • Home improvements
  • Setup service
  • Book appointment
  • Cancel service
  • A different task

Thames Water Head Office Contact Number

Corporate Head office address of Thames Water

Clearwater Court, Vastern Road, Reading RG1 8DB

For any general inquiries, please contact Thames Water head office number : 0800 316 9800

Contacting Thames Water – by phone or otherwise

Even though 0800 316 9800 is Thames Water’s finest toll-free number, you will find 5 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for customers searching for assistance is through email support for Thames Water customer service Support. If you feel this information is wrong or know of other ways to get Thames Water, please let us know so we can discuss with other consumers.

Contact Thames Water Via EMAIL ADDRESS

As an alternative, you can email Thames Water at one of the support email address Thames Water given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, date of birth, phone details etc.


Developer Services:

Contact Thames Water UK Through Social Media, Website & App

If you have a small issues about Thames Water services, try using social media to contact Thames Water. Go to their official Facebook or Twitter, and click on the “message” button.

Live Chat Support of Thames Water

Thames Water does not offer live chat support, but you can also get in touch with their customer service team via phone number, email and social media.

Thames Water Regular Business Hours

Monday to Friday: Open 24 hours a day
Saturday: Open 24 hours a day
Sunday : Open 24 hours a day

What time does Thames Water open and close?
Store hours today Opening Hours Closing Hours
Monday Open 24 hours Open 24 hours
Tuesday Open 24 hours Open 24 hours
Wednesday Open 24 hours Open 24 hours
Thursday Open 24 hours Open 24 hours
Friday Open 24 hours Open 24 hours
Saturday Open 24 hours Open 24 hours
Sunday Open 24 hours Open 24 hours

Thames Water Holiday Hours

Customer service is closed on most public holidays. Our self serve functions are available 24/7.
Christmas Day and Easter Sunday: Closed

What time does Thames Water close?

Public Holidays

  • New Year’s Day
  • Australia Day
  • Good Friday
  • Easter Sunday
  • Easter Monday
  • Anzac Day
  • Reconciliation Day
  • Queen’s Birthday
  • Labour Day
  • Christmas Day
  • Boxing Day

How to contact various departments of Thames Water

Contact Thames Water customer service

Thames Water customer service number is 0800 316 9800, dial this number for help with your water or wastewater services or general questions and inquiry about Thames Water services. The helplines are open 24 hours a day, 7 days a week.

You can also send them an email at

Thames Water Account and billing

For help with your account, bill or charges call the Thames Water contact 0800 980 8800. The helpline is open 8 am – 8 pm, Monday-Friday. You can dial this number for enquiries related payment, to set up your direct debit payment, online bill, charges, moving home, new connection, meter reading and to update your account details.

For more information about this department please visit on Account and Billing department webpage.

Report a Leak

Thames Water Report a Leak contact number is 0800 714 614. This helpline number is reachable 24 hours and 7 days a week. You can dial this number if your home water connection is leaked or burst pipe, you can also report a leak online via their website.

Contact Developer Services

You can reach Thames Water Developer Services on 0800 009 3921. Their lines are open from 8 am to 4 pm, Monday to Friday, and are closed at weekends and bank holidays.

If your hearing or speech is impaired, you can contact using RelayUK.

Write to Thames Water Developer Services
Thames Water
Developer Services
Clearwater Court
Vastern Road

Home improvements

If you have any problem or query regarding this department to visit on Home improvements department webpage.

Moving Home

If you have any problem or query regarding this department call on 0800 980 8800 or visit on Moving Home department webpage.

Lodge A Complaint to Thames Water

Phone Thames Water to make a complaint by calling their customer service contact number 0800 980 8800 / 0800 316 9800.

If youreach them by phone and you’re still not happy with thier service, you’ll need to send your complaint to Thames Water in writing.

You can Email your complaint to:

Write at:
Thames Water
PO Box 436
SN38 1TU

Hopefully, We helped you to get some genuine Contact numbers for Thames Water Customer Service.

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People also ask

Is Thames Water Public or private?
History of Thames Water plc. Thames Water is the largest of the United Kingdom’s privatized water industries, providing some 7 million customers with water and serving the sewerage needs of nearly 12 million in London and the Thames Valley.

How do I contact Thames Water?
800 316 9800

Do I have to pay Thames Water?
Payment is due in full on 1 April, at the beginning of the charging year. However, you can spread the cost over the year if you wish. You can choose to pay: for the whole year by 1 April • in two equal payments, payable by 1 April and 1 October • in monthly instalments, payable from 1 April and monthly thereafter.

Is a water meter cheaper?
A water meter means you only pay for the water you use. So that could mean significant savings for your household, or bigger bills – which of course you want to avoid at all costs. If you don’t have a water meter, you pay a fixed price for your water. It doesn’t matter how much water you use, your bill won’t change.

How much is London water monthly?
Water will cost you, according to Water UK average annual combined water and sewage is £408 a year, or £34 a month in 2021/22. This is made up of an average of £194 for the water bill and £204 for the sewage bill.

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