Here are some help pages that customers can contact like Thames Water customer FAQ, Forum, and Online Help
Contact Thames Water Help @ thameswater.co.uk/help
Navigate to thameswater.co.uk/help first. If you have a problem with Thames Water Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Thames Water Customers Reports
- How do I pay my Thames Water Bill?
- How do I change my name on my Thames Water Bill?
- Why is my water bill so high Thames Water?
- How do I report a Thames Water leak?
- What is a Thames Water Smart Meter?
- How do I complain to Thames Water?
Contacting Thames Water Help Pages
This is the official customer support page of Thames Water, which contains different options for contacting them about a variety of issues. If you are looking for Thames Water’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. And if that doesn’t work, contact Thames Water directly by calling their customer service number at 0800 316 9800.
Thames Water Frequently Asked Questions
What area does Thames Water cover?
They work within a 13,000 square km (5,000 square miles) area, from parts of Gloucestershire in the west, to areas of Kent and Essex in the east. Thames Water share borders with many other companies that provide water and/or sewerage services.
Why is my Thames water bill so high?
If you’ve had visitors to stay or someone else has moved into your property, the amount of water you’ve used may have increased. Activities such as building, renovation or decorating could mean you’ve used more water than normal. Using a hosepipe or sprinkler will significantly increase the amount of water you’ve used.
How do I pay my Thames Water Bill?
Making regular or one-off payments over the phone by debit or credit card is quick and simple if you use our automated service, available 24 hours a day. You can pay by Visa, Mastercard or Maestro. Please call 0800 980 8800 with your account number (printed at the top of your bill) and debit or credit card to hand.
How do I set up a Thames Water account?
You’ll just need:
- Your Thames Water account number (printed at the top of your bill)
- The name of the account holder.
- Contact number, email address and account address.
- Your bank details, including account number and sort code.
How do I report a Thames Water leak?
If you think you have a leak on your shared supply, please call us on 0800 714 614 and we’ll be able to help you.