Here are some help pages that customers can contact Royal Mail like customer FAQ, Forum, and Online Help
Contact Royal Mail Help @ royalmail.com
Navigate to https://personal.help.royalmail.com/ first. If you have a problem with a Royal Mail, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that Royal Mail Customers Reports
- I think my mail is lost – I haven’t received my delivery yet
- What is Track your item and how do I use it?
- I missed my delivery but lost the ‘Something for you’ card
- Help setting up a Redirection when moving home
- Service Update
- Help with customs and sending items abroad
- I’ve received a grey Fee to pay card
- Size and weight guide – UK letters and parcels
- Wrapping and packaging advice – general and item specific
- Click & Drop Support Hub
- I need help with my Redelivery
- How to make a claim
Contacting Royal Mail Help Pages
This is the official customer support page of Royal Mail, which contains different options for contacting them about a variety of issues. If you are looking for Royal Mail’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Royal Mail directly by calling their customer service number at 03457 740 740.
Royal Mail Frequently Asked Questions
When will my item arrive?
There are several factors that determine when we’ll deliver your item:
- The service used to send your item
- The date/time of your next delivery
- Public/local holidays
How can I get proof of despatch?
A proof of posting certificate is available free of charge at your local Post Office branch for all services. Proof of despatch is provided automatically with guaranteed delivery services, and should be retained as it will be required should you need to claim for compensation.
How can I get proof of delivery?
For inland services, you can view the signature of the person that signed for your Special Delivery 9am, Special Delivery Next Day, or Recorded Signed For item via Electronic Proof of Delivery – ePod
I’d like to know more about tracking
If you have used a trackable service, you will be given a tracking number. You can use this number in the Track and Trace area of our website to find out when your item was delivered. The following services are trackable: Special Delivery 9 am, Special Delivery Next Day, Recorded Signed For, Airsure and International Signed For. Please note that International Signed For items are only tracked up to the point that they leave the UK. More information on Track and Trace.
How do I complain to Royal Mail?
How to complain directly. Royal Mail’s customer service team is on 03457 740 740 from a landline or mobile (select option one).