If you’ve missed a delivery and want to arrange to have your item re-sent to you, you can arrange a Redelivery. You can see here about Royal Mail Redelivery services.
Royal Mail Phone Number
You can reach Royal Mail customer support by calling 03457 740 740 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Friday: 8:00 am – 6:00 pm, Saturday 8 am-1 pm and Sunday 9 am-2 pm.
Royal Mail Business Redelivery
Contact Parcelforce expresscollect
Parcelforce expresscollect contact number is 03448 429 102. The lines are open from Monday to Friday 8 am-5.30 pm. Parcelforce expresscollect enables you to send parcels to 54 depots for your customers to collect from 8 am the next working day.
Contact Historical Collect
Early Collect contact number is 08457 950 950, which are available from Monday to Friday 8 am-6 pm. Whether you have to begin processing your email before the day starts, once you’re able to get your email, Historical Collect can supply you with a normal period to collect your email daily.
Royal Mail Personal Redelivery Frequently asked questions
Missed a delivery?
There are four options for you to get the item you missed:
- Arrange a free redelivery to your house.
- Arrange a free redelivery to an alternative local address
- Arrange a redelivery to a Post Office® for a nominal fee and collect it from there.
- Want your item as soon as possible? Then pick it up in person from your local delivery office – the address will be on the Something for you card
How to Collect my item?
The fastest way to get your item is to collect it from your local Customer Service Point (CSP). Your card will give details of where this is and the opening hours. It will also tell you how long to wait before trying to collect.
They will hold items for 18 days. If they’re not redelivered or collected in that time, they will return them to the sender.
Can I cancel or change my Redelivery?
Once a Redelivery is booked it can’t be cancelled or changed. That means your Redelivery will go ahead as ordered. Book another Redelivery online for a date after the original attempt. Pick your item up from your local Customer Service Point before the day of the booked Redelivery.
Royal Mail Redelivery Identification
To keep your mail as secure as possible, they require proof of identification to be shown when it is collected from a Royal Mail delivery office or a Post Office.
Please ensure you take with you:
The Something for you Opens in new window card or Fee to Pay Opens in new window card
AND one of the following in the name of the person the item is addressed to:
- Credit or debit card.
- Bank or building society cheque/savings book.
- Valid Passport.
- Driving Licence.
- NHS Medical Card.
- Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee,
- NHS or senior citizen bus pass).
If you’re collecting mail for someone else, please bring the card and one of the above items in the name of the person the item is addressed to.