Contact Royal Mail

Contact Royal Mail customer service contact numbers

Phone Number : 03457740740

Email : contactus@royalmail.com

Business Hours: Monday to Friday: 8:00 am – 6:00 pm,
Monday to Friday 8:00 am - 6:30 pm, Saturday 8:00 am - 3:00 pm and Sunday 9:00 am - 2:00 pm

Website : https://www.royalmail.com/

Corporate Head office: 185 Farringdon Rd, London EC1A 1AA, United Kingdom

ROYAL MAIL, UK
Average rating:  
 10 reviews
 by Mark

What an absolute poor service this is - tried to contact someone on a tracked 48 hour item which is still not delivered 7 days later. I rung their customer service number and was told waiting time would be 60 minutes !!!
Pathetic

 by Angela Selby

Terrible service, 40 minute wait to speak to anyone.

I paid customs fee on an item using PayPal and received a confirmation of payment from Royal Mail and delivery date. Item was not delivered and the tracking says the fee is still outstanding.

I cannot speak to anyone unless I am prepared to wait 40 minutes. There is no live chat. Disgraceful service

 by Terry hughes

Mail is always crumpled when delivered, no one answers phone and we site is hope less

 by SarahM

I arranged for a parcel to be collected from me on Friday. No-one showed up and I got a message saying collection hadn't been possible. I arranged for it to be collected on Monday (today), heard a neighbours intercom ring, then received notification that collection had been attempted but their was no-one home, so they clearly rang the wrong door bell. I am on the phone trying to sort it out and have had a message saying the wait time is 40 minutes. I am now going to have to arrange yet another collection for tomorrow. I wonder if this parcel will ever be picked up. Really terrible service.

 by Victoria birch

I paid 7pound 35 special delivery it said it be their for one today know such thing

 by c

yep same as the people below and above phone wait 30mins

and no usable email

looks like nwo is taking thing backwards rapidly

 by Unhappy customer

Your email address doesn't work, the chat is only ever a robot, the tracking info is poor and lacks detail and updates. Sort it out Royal Fail!

 by Bogdana

Sorry , but ur postman brought my mail to absolutely wrong person.It supposed to go to Olney and ended up in Pagnell DO Somebody put a fake signature on it . How it possible to email u , because its not possible to send an email to contactus@royalmail.com

 by Rachael

I have so far been on the line for over 15 minutes and no answer

 by C Cuthbertson

Your website does not allow for redelivery when no card has been left. How can I give a date and time of delivery without a card.? Telephoning an automated number that hangs up because they kept giving me the wrong address , it does not allow me to give a correct address. Very stressful trying to get a birthday present redelivered!!

Looking for the Royal Mail customer service and support number? To contact Royal Mail is very easy. Here are the top 7 ways to get in touch with Royal Mail.

Royal Mail Phone Number

03457 740 740Customer Service

You can reach Royal Mail customer support by calling 03457 740 740 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Friday 8:00 am – 6:30 pm, Saturday 8:00 am – 3:00 pm and Sunday 9:00 am – 2:00 pm.

Royal Mail Contact/Phone Numbers

Here are Royal Mail contact number for Individuals enquiries: Phone numbers and operating hours

Royal Mail DEPARTMENT CONTACT NUMBER
Royal Mail customer service 03457 740 740
Royal Mail Shop 03457 641 641
Royal Mail Complaints Number 03457 740 740
Royal Mail General Enquiries 03457 740 740

Royal Mail’s Best Toll-Free/800 Customer Service Phone Number

Call 03457 740 740

This is the Royal Mail’s Finest customer service telephone number that you can use to contact Royal Mail helpline. since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a ROYAL MAIL Helpline. You can use this number for getting information of various tasks such as

  • Sending Mail
  • Receiving Mail
  • Account Access
  • Track an Order
  • Refund a Charge
  • Missing Order
  • Missing Item
  • Complaints
  • A different task

Royal Mail Head Office Contact Number

Corporate Head office address of ROYAL MAIL
Royal Mail,
185 Farringdon Rd, London EC1A 1AA, United Kingdom
For any general inquiries customer support, please contact Alpha rooms head office number: 03457 740 740

Direction

Contacting Royal Mail – by phone or otherwise

Even though 03457 740 740 is Royal Mail’s finest toll-free number, you will find 4 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for customers searching for assistance is through email support for Royal Mail customer service Support. If you feel this information is wrong or know of other ways to get Royal Mail, please let us know so we can discuss with other consumers.

Contact Royal Mail Via EMAIL ADDRESS

As an alternative, you can email Royal Mail at one of the support email addresses given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, date of birth, phone details etc.

Customer Service Email: contactus@royalmail.com

Contact Royal Mail UK Through Social Media, Website & App

If your issues about sending mail, receiving mail, try using social media to contact Royal Mail. Go to their official Facebook or Twitter, and click on the “message” button.

Live Chat Support of Royal Mail

Live chat is a great option to contact Royal Mail quickly. Live chat can provide talking points and tips to speed up the conversation and get a better result. But Royal Mail don’t offer customer support though chat. There are different way to help you with your Royal Mail customer service problem, and that’s by calling them on the phone or connect with social media. We’ve provided the best phone number, email, social media to helps you to connect with Royal Mail.

Royal Mail Regular Business Hours

Monday to Friday 8:00 am – 6:30 pm
Saturday 8:00 am – 3:00 pm and Sunday 9:00 am – 2:00 pm

What time does ROYAL MAIL open and close?

Store hours today Opening Hours Closing Hours
Monday 8:00 AM 6:30 PM
Tuesday 8:00 AM 6:30 PM
Wednesday 8:00 AM 6:30 PM
Thursday 8:00 AM 6:30 PM
Friday 8:00 AM 6:30 PM
Saturday 8:00 AM 3:00 pm
Sunday 9:00 am 2:00 pm

Customer service is closed on most public holidays. Our self serve functions are available 24/7.
Christmas Day and Easter Sunday: Closed

What time does Royal Mail close?

Public Holidays

  • New Year’s Day
  • Australia Day
  • Good Friday
  • Easter Sunday
  • Easter Monday
  • Anzac Day
  • Reconciliation Day
  • Queen’s Birthday
  • Labour Day
  • Christmas Day
  • Boxing Day

How to contact various departments of Royal Mail

Contact Royal Mail customer service for Online Business Account

Take control of your budget and cash flow with a Royal Mail Online Business Account (OBA). The tool is easy to use and will help you manage your business mailing, invoicing and reporting.

Benefits of OBA

  • Multiple orders
  • Easy invoicing
  • Accurate costs

You can call ROYAL MAIL Online Business Account inquiry department on 08457 950 950 Lines are open from 8.00 am–6.00 pm Monday – Friday.

Royal Mail Redirection Enquiries

Royal Mail Redirection Service helps you to forward mail to your new address anytime you move home or business location. You can send in the information at the following address Royal Mail Redirection Centre, PO Box 944, STOKE-ON-TRENT, ST1 5DB, United Kingdom. Royal Mail Redirection Enquiries contact number is 0345 777 7888.

Contact Royal Mail Shop

If your queries about online shop or products of royal mail, you can contact the royal mail shop customer service number on 0345 764 1641, available from Monday to Friday 8:30 am to 5 pm. You can send them your queries by completing their email contact form and they will aim to respond within 5 working days.

Contact Royal Mail Media

For all the media enquiries, Press Office contact number is 0203 338 1007, available 24 hours a day, 7 days a week or via email at Royal Mail media contact email press.office@royalMail.com.

Lodge A Complaint to Royal Mail

At Royal Mail, they place you and your expertise first, which explains why your feedback is really important for them. If you are with a problem, They would like to assist you fix it as soon as possible. Phone Royal Mail to make a complaint by calling their customer service contact number 03457 740 740, where you can complain about a damaged package, lost mail. Simply provide your information at ROYAL MAIL Complaint department and one of their experts will be connected.

Hopefully, We helped you to get some genuine Contact numbers for Royal Mail Customer Service.

Got some questions? Or some suggestions? That’s why we’ve got a review section on this site! You can feel free to leave a review or two down below and we’ll get back to you as soon as possible!

People also ask

Is Royal Mail UK only?
The company provides mail collection and delivery services throughout the UK. Letters and parcels are deposited in post or parcel boxes, or are collected in bulk from businesses and transported to Royal Mail sorting offices.

Is Royal Mail still owned by the Queen?
Royal Mail is a public limited company, meaning it is owned by its shareholders. It trades on the FTSE 250 as RMG, having been demoted from the FTSE 100 in June this year. For most of its life Royal Mail was owned by the UK Government.

Why is Royal Mail so slow UK?
Royal Mail has been experiencing delays since the beginning of the year due to pandemic-related issues. One of these issues has proved to be staff shortages, which has led to various issues within the postal network.

Does Royal Mail make a profit?
Royal Mail’s international parcels business, GLS, proved a bright spot as it reported an operating profit of £94m and higher revenue, despite a fall in parcel volumes. This was thanks to higher prices and increased freight revenues.

We love reading your messages……

Also Read : Contact QuickQuid

More Ways to Contact Royal Mail

Royal Mail Phone Number
Royal Mail Live Chat
Contact Royal Mail By Email
Royal Mail Social Media
Royal Mail Customer Service
Royal Mail Help Pages
Royal Mail Redelivery

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ROYAL MAIL, UK
Average rating:  
 10 reviews
 by Mark

What an absolute poor service this is - tried to contact someone on a tracked 48 hour item which is still not delivered 7 days later. I rung their customer service number and was told waiting time would be 60 minutes !!!
Pathetic

 by Angela Selby

Terrible service, 40 minute wait to speak to anyone.

I paid customs fee on an item using PayPal and received a confirmation of payment from Royal Mail and delivery date. Item was not delivered and the tracking says the fee is still outstanding.

I cannot speak to anyone unless I am prepared to wait 40 minutes. There is no live chat. Disgraceful service

 by Terry hughes

Mail is always crumpled when delivered, no one answers phone and we site is hope less

 by SarahM

I arranged for a parcel to be collected from me on Friday. No-one showed up and I got a message saying collection hadn't been possible. I arranged for it to be collected on Monday (today), heard a neighbours intercom ring, then received notification that collection had been attempted but their was no-one home, so they clearly rang the wrong door bell. I am on the phone trying to sort it out and have had a message saying the wait time is 40 minutes. I am now going to have to arrange yet another collection for tomorrow. I wonder if this parcel will ever be picked up. Really terrible service.

 by Victoria birch

I paid 7pound 35 special delivery it said it be their for one today know such thing

 by c

yep same as the people below and above phone wait 30mins

and no usable email

looks like nwo is taking thing backwards rapidly

 by Unhappy customer

Your email address doesn't work, the chat is only ever a robot, the tracking info is poor and lacks detail and updates. Sort it out Royal Fail!

 by Bogdana

Sorry , but ur postman brought my mail to absolutely wrong person.It supposed to go to Olney and ended up in Pagnell DO Somebody put a fake signature on it . How it possible to email u , because its not possible to send an email to contactus@royalmail.com

 by Rachael

I have so far been on the line for over 15 minutes and no answer

 by C Cuthbertson

Your website does not allow for redelivery when no card has been left. How can I give a date and time of delivery without a card.? Telephoning an automated number that hangs up because they kept giving me the wrong address , it does not allow me to give a correct address. Very stressful trying to get a birthday present redelivered!!