TUI is the world’s leading tourism group, also known as Thomson Holidays. It owns travel agencies, hotels, airlines, cruise ships and retail stores. If you looking for the TUI customer service and support number? Here are the top 7 ways to get in touch with TUI.
TUI Phone Number
020 3451 2688 – Customer Service
You can reach TUI customer support by calling 020 3451 2688 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Friday: 8:00 am – 8:00 pm, Saturday: 9:00 am – 6:00 pm and Sunday 10:00 am – 05:00 pm.
TUI Contact/Phone Numbers
Here are TUI contact number for Individuals enquiries: Phone numbers and operating hours
| TUI DEPARTMENT | CONTACT NUMBER |
| TUI customer service | 020 3451 2688 |
| Technical Help | +4420 38 303 111 |
TUI’s Best Toll-Free/800 Customer Service Phone Number
Call 020 3451 2688
This is the TUI’s Finest customer service telephone number that you can use to contact TUI helpline. since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a TUI Helpline. You can use this number for getting information of various tasks such as
- TUI Travel
- Online Booking
- Group Booking
- TUI Cruises
- TUI Flight and Hotels
- Changing your Holiday
- Complaints
- A different task
TUI Head Office Contact Number
Corporate Head office address of TUI
Wigmore House, Wigmore Pl, Wigmore Ln, Luton LU2 9TN, UK
For any general inquiries, please contact TUI head office number : 020 3451 2688, +442476282828
Direction
Contacting TUI – by phone or otherwise
Even though 020 3451 2688 is TUI’s finest toll-free number, you will find 4 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for customers searching for assistance is through email support for TUI customer service Support. If you feel this information is wrong or know of other ways to get TUI, please let us know so we can discuss with other consumers.
Contact TUI Via EMAIL ADDRESS
As an alternative, you can email TUI at one of the support email address TUI given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, date of birth, phone details etc.
Customer Services Email: serviceuk@tui.co.uk
Contact TUI UK Through Social Media, Website & App
If you have a small issues about TUI services, try using social media to contact TUI. Go to their official Facebook or Twitter, and click on the “message” button.
Live Chat Support of TUI
If you have any problem with the TUI Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. You can Chat with TUI UK on tui.co.uk/destinations/contact-us and get customer service support for various topics like Account & General Support, cancel booking, TUI Holiday.
TUI Regular Business Hours
Monday to Friday: Open 8:00 am – 8:00 pm
Saturday: 9:00 am – 6:00 pm
Sunday : 10:00 am – 05:00 pm.
What time does TUI open and close?
| Store hours today | Opening Hours | Closing Hours |
| Monday | 8:00 am | 8:00 pm |
| Tuesday | 8:00 am | 8:00 pm |
| Wednesday | 8:00 am | 8:00 pm |
| Thursday | 8:00 am | 8:00 pm |
| Friday | 8:00 am | 8:00 pm |
| Saturday | 9:00 am | 6:00 pm |
| Sunday | 10:00 am | 5:00 pm |
TUI Holiday Hours
Customer service is closed on most public holidays. Our self serve functions are available 24/7.
Christmas Day and Easter Sunday: Closed
What time does TUI close?
Public Holidays
- New Year’s Day
- Australia Day
- Good Friday
- Easter Sunday
- Easter Monday
- Anzac Day
- Reconciliation Day
- Queen’s Birthday
- Labour Day
- Christmas Day
- Boxing Day
How to contact various departments of TUI
Contact TUI customer service
TUI customer service number is 0203 451 2688, dial this number to make changes to your booking, or for general questions or inquiry about TUI services. The helplines are open from Mon – Fri 08.00 – 08.00; Sat 09.00 – 006.00; Sun 10.00 – 05.00.
You can also send them an email at serviceuk@tui.co.uk.
Technical Help
If you’ve got any technical issue or need help finding your way around their website, please dial this number +4420 38 303 111. The Calls cost 5p per minute plus network extras.
The helplines are open from Mon to Fri 08.00 – 08.00, Sat 09.00 – 06.00, Sun 10.00 – 05.00.
Flight Only
Contact TUI Flight department by dialing their customer service number on 0203 451 2695, for TUI Flight general support and make changes to your booking. The phone lines are open from Mon to Fri 08.00 am – 08.00, Sat 09.00 – 06.00 Sun 10.00 – 05.00.
Customer Welfare
If you require special assistance, or would to discuss your accessibility or welfare requirements, you can call on 0203 451 2585. The helplines are open from Mon to Fri 09.00 am to 07.00 pm, Sat: 09.00 am – 06.00 pm, Sun: 10.00 am – 05.00 pm.
TUI Holiday / TUI change holiday
For general questions or get more information about TUI Holidays you can dial their Holiday customer service number 0203 636 1931.
You can make change to your holiday online, using their Manage My Booking service. However you will usually need to pay an amendment fee for each person named on the booking and for each reservation detail that you change.
Group Booking – 0203 451 2684
Contact TUI to make a group booking by phoning their helpline number 0203 451 2684. You can use this number for making bookings for groups of 10 or more passengers. The helplines are open from Mon to Fri 09.00 – 07.00, Sat: 09.00 – 06.00, Sun: 10.00 – 05.00.
Lodge A Complaint to TUI
Phone TUI to make a complaint by calling their customer service contact number 0203 451 2699, where you can complain about booking, change holiday. Simply provide your information at TUI Complaint department and one of their experts will be connected.
Hopefully, We helped you to get some genuine Contact numbers for TUI Customer Service.
Got some questions? Or some suggestions? That’s why we’ve got a review section on this site! You can feel free to leave a review or two down below and we’ll get back to you as soon as possible!
People also ask
Are Tui Cancelling cruises?
Planned sailings onboard Marella Discovery 2 from 1 November to 30 April 2022 have been cancelled. Marella owner Tui attributed the decision to the “ongoing uncertainty with international cruising”.
Does Tui All Inclusive include flights?
Your flights, accommodation, transfers, and food and drink will all be taken care of with our All Inclusive deals.
What is better full board or all-inclusive?
Full Board is similar to going All Inclusive, but without the added luxury of drinks and snacks. This option gives guests a little more freedom as they won’t feel restricted to their hotel with plenty of reason to sample the local nightlife and pavement cafes in between mealtimes.
Can you get off a Marella cruise ship without an excursion?
Guests can explore with the help of Marella guides or simply go it alone if preferred. Just be sure to be back onboard in time for the ship’s departure. However, due to coronavirus safety measures, you may only be able to go ashore as part of an official shore excursion party.
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More Ways to Contact TUI
TUI Phone Number
TUI Customer Service
Email Support of TUI
Live Chat Support of TUI
Social Media support of TUI
TUI Help Pages
Submit your review | |
When I arrived at Furterventura I saw nobody from TUI at the airport. A rep from another company guided me back and finally I found TUI reps. I was then assured the bus that I was guided to would take me to my hotel. In hotel I was let off at a bus stop one mile from the hotel. Luckily other visitors helped and guided me and I eventually got to the hotel bit too late for dinner. I have now been given a return pick up point from another hotel with no guidance as to how I could get there. Now I have my own plan and will never travel with TUI again. Three times I tried by phone to sort this but the first two calls cut me off claiming they could not hear me. The third person did not know why the pick up service was from another hotel.
Would give 0 if possible - both flights have been a disaster - outwards flight they lost the crew so we’re delayed by 2 hours. On the way back delayed and then EVERY TUI flight baggage reclaim was massively delayed and absolutely no help from anyone - this is not what you expect so will not be booking another holiday with bunch of clowns
Question not answered
TuI is cancelling people who have booked flights with them yet oavjafe holidays booked flights are still running ! This is unfair and unprofessional ! So your taking package holidays passengers but not taking flight only passengers from Luton ? Not on !
Call response and handling the worst I've ever had
Today tui entered my bank and took a DD which I haven't even set up. I've cancelled the DD twice and had to then call my bank to block access as I haven't given authorisation to tui to take any money from my account
TUI i trusted for years--this year i realised what a micky mouse outfit they really are---its impossible to get in touch with them --customer service is disgusting--never in my life have a been so frustrated--shocking
Unprofessional, unresponsive, no longer an A listed travel company, do not put your money or trust in TUI.
We submitted a complaint to the TUI rep in Majorca on 13th July 2021 and still haven't received an acknowledgement or receipt of our complaint.
£20 testing bundle per person was advertised but not able to access, incurring significant costs up to £1000.
No support or guidance with the Covid testing requirements, as Government Guidelines changed. Flippant response from customer service, 30 hours prior to departure, to amend booking free of charge online, however when tried we were asked to pay an extra £4000.
Unable to check in online so unable to provide requisite information for passenger location forms.
Wallet, with cash credit/debit cards and other personal possessions left on TUI coach, reported within minutes, stolen and no assistance with investigating theft. Unable to draw out cash caused embarrassment and requirement to walk 4 miles to local Police Station to report theft.
Unsuitable accommodation, with two 15 year olds on sofa beds, hotel unable to rectify.
Crowded pool area with no social distancing being adhered to for sun loungers.
TUI are undermining the hard work that is being done by the Spanish staff at the Holiday Village. In my opinion this hotel was oversubscribed causing Covid risk to all. Many holiday makers received Covid isolation alerts in the hotel, which can only be a consequence of TUI's poor and inadequate health and safety with regards to Covid.
We totally appreciate that Covid has been hugely challenging for organisations and companies, however if TUI are not willing to listen to customers feedback and complaints how can they ever rectify the errors or improve their service.
Dawn Hughes
It is impossible to contact anyone via telephone to add an extra to a booking.
Waited for one hour and one minute today to connect and then got cut off without speaking to anyone, dreadful customer service and/or systems.
now in a queue again, not happy was looking at options to change however, think it may be cancellation time 🙁 had to give a minimum of one star but deserves none!