TUI Help Pages

Here are some help pages that customers can contact like TUI customer FAQ, Forum, and Online Help

Contact TUI Help @

Navigate to first. If you have a problem with TUI Services, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that TUI Customers Reports

  • How do I book assistance at the airport?
  • When can you pre-book a cabin number for a Marella Cruise?
  • Can I take my own food for the flight?
  • Can I extend my holiday with TUI?
  • How do I choose my seats on the plane?
  • Can I contact you via live chat?
  • How do I cancel my excursion booking?
  • Who do I contact about my booking?
  • Can I use my Gift Card to book excursions online?
  • How do I complain to TUI?

Contacting TUI Help Pages

This is the official customer support page of TUI, which contains different options for contacting them about a variety of issues. If you are looking for TUI’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact TUI directly by calling their customer service number at 020 3451 2688.

TUI Frequently Asked Questions

How much will it cost to cancel my holiday?

If you want to cancel your booking, or a part of it, you need to get in touch with TUI whenever possible.

Their cancellation charges cover the expense of processing your cancellation and to compensate them for the danger that they might not be able to resell your trip arrangements.

Can I contact you via live chat?

Yes, you are going to come across the live chat option in the bottom of the Contact Us page.

How can I pay?

Online bookings
If you booked your vacation on their site, it is possible to make payments online using Manage My Booking.

Bookings created in a store or over the phone

In the event that you booked in among our TUI Holiday Stores or on the telephone, you’ll want to call into one of our Holiday Stores to make payment.

How do I book an excursion?

It is possible to book trips before you go on their Excursions website or call on 0203 636 1903.

When can you pre-book a cabin number for a Marella Cruise?

You can book your cottage for £50 up to 15 days prior to going. Simply select your cabin at the time of booking or you could ask for your cabin number as soon as you’ve booked by calling 0203 636 1862 involving 9 am – 7 pm Monday to Friday, 9 am – 6 pm Saturday or 10 am – 5 pm Sunday.

Can I extend my holiday with TUI?

Yes, you are able to amend your booking. However you’ll usually must pay an amendment fee for each person named on the booking and also for every booking detail which you change.

Other Ways to Contact TUI

TUI Phone Number
TUI Customer Service
Email Support of TUI
Live Chat Support of TUI
Social Media support of TUI
All Contacts of TUI