TUI Live Chat

How to chat with TUI ? Here is the TUI Live chat link buy using you can chat with Agent.

Use above link to launch chat
Chat Hours :

Select start chatting if you have any problem with TUI Services & Get General Support. To connect with an TUI representative through a messenger service, click this Live chat link and select your appropriate option Payments, Account, Group Booking. After choosing your option, explain your problem by typing it into the text box and hit send. When you’re done with the conversation, request that the representative emails a transcript of your discussion to you for your records.

Why did you want to chat with TUI ?
Chat Topics
  • General Support
  • Payments
  • Group Booking
  • TUI Change Holiday
  • For different reason

This is especially helpful for recurring problems, Booking issues, which can require your attention immediately. Sometimes, the representative can do it for you remotely.This is also TUI helpful if you’re in a location where you aren’t able to talk on your phone, like a busy coffee shop or a quiet library.

Popular chat topics by TUI Recent Customers

Solved: Change Booking.
Solved: Cancel Booking.
Chat for a different reason

TUI Live Chat Support Statistics

TUI Live Chat Link
Mailing DepartmentTUI Customer Service
Customer service hoursMonday to Friday: 8:00 am – 8:00 pm, Saturday: 9:00 am – 6:00 pm and Sunday 10:00 am – 05:00 pm
Is Call-back availableNo
Normal response timea few minutes
Alternate methodsphoneemailwebsocial media
Quality of help88%
Best phone number020 3451 2688

Contacting TUI – by Chat or otherwise

Even though TUI Live chat Support is great, you will find 5 complete ways of getting in contact with them. Apart from chat, the upcoming favorite alternative for customers searching for assistance is through Phone number support for TUI UK. If you feel this information is wrong or know of other ways to get TUI , please let us know so we can discuss with other consumers.

TUI Customer Reviews

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Average rating:  
 12 reviews
by Winfield on TUI

I would give - 1 if it would let me .digusting service

by mavis barclay on TUI

Our holiday cancelled for Marella Cruise leaving 16th May 2020

Over £3,000 paid in April and still no refund.

Not able to contact either by phone or email leaving us worried and frustrated

Absolutely disgusting customer care service and gives no assurance for anyone wishing to travel with them in the future.

Email received recently adding insult to injury promoting future travel packages!

by Martin Lewis on TUI

Dear Customer Service Manager,

I was very disappointed by the lack of alternatives that Tui has provided for customers like me, who booked their holidays prior to March 2020, to holiday during September 2020. Both my wife and I will be over 70 in September 2020 and must be careful about how exposed we become to the Covid virus.

You could provide no assurance that the flight conditions would respect appropriate social distancing, you provided no opportunity to change the dates of my holiday leaving me no alternative other than to cancel my holiday.

Other holiday providers and flight providers have offered us alternative dates for travel leading to no loss of deposit.

I feel that Tui are profiteering in this situation which will not be forgotten when the conditions change.

I have been a regular Tui customer until now - is there anything you wish to say in response to my observations, please?

Yours sincerely

Martin J Lewis

Hopefully, We helped you to get some genuine Contact numbers for TUI Customer Service.

More Ways to Contact TUI

TUI Phone Number
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TUI Help Pages