TUI Email Support

Email support by TUI customer service email @
Average reply time: (12 hours)

Why do customers write email to TUI
  • Update account details
  • Complaint
  • Payments
  • Online Booking
  • Changing your Holiday
  • TUI Cruises

Contact TUI Email Service –

Send an email to customer support at an email that includes all of the important information, such as an online booking, and your contact information. Explain the issue in as much detail as possible and wait for a response from TUI customer service.

As an alternative, you can email TUI at one of the support email address given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, order details, date of birth, phone details etc.

Customer Service:

Wedding or renewal of vows holidays:

Holidayline: 24×

Baggage Claims:

TUI Customer Email Support

Email address
Mailing Department TUI Customer Service
Customer service hours Mon to Fri: 8:00 am – 8:00 pm, Sat: 9:00 am – 6:00 pm and Sun 10:00 am – 05:00 pm.
Is Call-back available No
Normal response time 12 Hours
Alternate methods phonewebsocial media
Quality of help 86%
Best phone number 020 3451 2688

Contacting TUI – by Email or otherwise

Even though is TUI ’s best email, you will find 6 complete ways of getting in contact with them. Apart from email, the upcoming favorite alternative for customers searching for assistance is through Phone number support for TUI . If you feel this information is wrong or know of other ways to get, please let us know so we can discuss with other consumers.

TUI Head Office Contact Number

Corporate Head office address of TUI Limited.

Wigmore House, Wigmore Pl, Wigmore Ln, Luton LU2 9TN

For any general inquiries, please contact TUI head office number : 020 3451 2688

TUI Customer Reviews

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Average rating:  
 12 reviews
by Winfield on TUI

I would give - 1 if it would let me .digusting service

by mavis barclay on TUI

Our holiday cancelled for Marella Cruise leaving 16th May 2020

Over £3,000 paid in April and still no refund.

Not able to contact either by phone or email leaving us worried and frustrated

Absolutely disgusting customer care service and gives no assurance for anyone wishing to travel with them in the future.

Email received recently adding insult to injury promoting future travel packages!

by Martin Lewis on TUI

Dear Customer Service Manager,

I was very disappointed by the lack of alternatives that Tui has provided for customers like me, who booked their holidays prior to March 2020, to holiday during September 2020. Both my wife and I will be over 70 in September 2020 and must be careful about how exposed we become to the Covid virus.

You could provide no assurance that the flight conditions would respect appropriate social distancing, you provided no opportunity to change the dates of my holiday leaving me no alternative other than to cancel my holiday.

Other holiday providers and flight providers have offered us alternative dates for travel leading to no loss of deposit.

I feel that Tui are profiteering in this situation which will not be forgotten when the conditions change.

I have been a regular Tui customer until now - is there anything you wish to say in response to my observations, please?

Yours sincerely

Martin J Lewis

More Ways to Contact TUI

TUI Phone Number
TUI Customer Service
All Contacts of TUI
Live Chat Support of TUI
Social Media support of TUI
TUI Help Pages