TUI Customer Service

Customer service tips to calling & contacting TUI faster. By contacting TUI customer service number, you can get your common issues solved & customer reviews.

TUI Phone Number

020 3451 2688Customer Service

You can reach TUI customer support by calling 020 3451 2688 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Friday: 8:00 am – 8:00 pm, Saturday: 9:00 am – 6:00 pm and Sunday 10:00 am – 05:00 pm.

You can call TUI customer service number and generally discuss for following topics

  • Payments
  • TUI Travel
  • Online Booking
  • TUI Cruises
  • TUI Flight and Hotels
  • Changing your Holiday
  • Complaints

TUI Customer Care Regular Business Hours

Weekdays (Monday – Friday: 8:00 am – 8:00 pm),
Weekends (Saturday: 9:00 am – 6:00 pm & Sunday: 10:00 am – 05:00 pm)

What time does TUI open and close?
Store hours todayOpening HoursClosing Hours
Monday8:00 am8:00 pm
Tuesday8:00 am8:00 pm
Wednesday8:00 am8:00 pm
Thursday8:00 am8:00 pm
Friday8:00 am8:00 pm
Saturday9:00 am6:00 pm
Sunday10:00 am05:00 pm

TUI Holiday Hours

The majority of TUI stores generally stay open on the following holidays, though reduced hours may apply.

  • Valentine’s Day
  • Shrove Tuesday
  • St. Patrick’s Day
  • Good Friday
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Labor Day
  • Halloween
  • Veterans Day
  • Cyber Monday
  • Christmas Eve
What time does TUI close?

All TUI are CLOSED only on following public holidays

  • Thanksgiving Day
  • Christmas Day
  • Easter Monday
  • New Year’s day
  • Boxing day

TUI customer service

TUI customer service number is 0203 451 2688, dial this number to make changes to your booking, or for general questions or inquiry about TUI services. The helplines are open from Mon – Fri 08.00 – 08.00; Sat 09.00 – 006.00; Sun 10.00 – 05.00.

You can also send them an email at

TUI Holiday / TUI change holiday

For general questions or get more information about TUI Holidays you can dial their Holiday customer service number 0203 636 1931.

You can make change to your holiday online, using their Manage My Booking service. However you will usually need to pay an amendment fee for each person named on the booking and for each reservation detail that you change.

Holidayline 24/7

If you need assistance whilst you’re on holiday, you can contact via dialing this number 02476 282228. Their HolidayLine is open 24 hours a day, seven days a week.

Call +4433 33 365 147 from abroad will be charged at international rates, with text messages cost 50p plus your network rate.

General Problems that TUI Customers Reports

  • How do I choose my seats on the plane?
  • How do I cancel my excursion booking?
  • Can I take my own food for the flight?
  • Who do I contact about my booking?
  • Can I contact you via live chat?
  • When can you pre-book a cabin number for a Marella Cruise?
  • Can I extend my holiday with TUI?
  • Can I use my Gift Card to book excursions online?
  • How do I complain to TUI ?

Common Problem Categories

  • Change booking
  • Cancel booking
  • TUI change holiday
  • A different issue

TUI Customer Reviews

Submit your review

Create your own review

Average rating:  
 12 reviews
by Winfield on TUI

I would give - 1 if it would let me .digusting service

by mavis barclay on TUI

Our holiday cancelled for Marella Cruise leaving 16th May 2020

Over £3,000 paid in April and still no refund.

Not able to contact either by phone or email leaving us worried and frustrated

Absolutely disgusting customer care service and gives no assurance for anyone wishing to travel with them in the future.

Email received recently adding insult to injury promoting future travel packages!

by Martin Lewis on TUI

Dear Customer Service Manager,

I was very disappointed by the lack of alternatives that Tui has provided for customers like me, who booked their holidays prior to March 2020, to holiday during September 2020. Both my wife and I will be over 70 in September 2020 and must be careful about how exposed we become to the Covid virus.

You could provide no assurance that the flight conditions would respect appropriate social distancing, you provided no opportunity to change the dates of my holiday leaving me no alternative other than to cancel my holiday.

Other holiday providers and flight providers have offered us alternative dates for travel leading to no loss of deposit.

I feel that Tui are profiteering in this situation which will not be forgotten when the conditions change.

I have been a regular Tui customer until now - is there anything you wish to say in response to my observations, please?

Yours sincerely

Martin J Lewis

About TUI

TUI is the UK’s biggest holiday brand, delivering unique and modern holiday experiences for its clients every year. It’s the greatest leisure, travel and tourism company on the planet, and it possesses travel agencies, airlines, resorts, cruise ships and retail stores. TUI UK and Ireland includes a team of more than 10,000 employees and serves more than 6 million customers each year.

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