TUI Customer Service

Customer service tips to calling & contacting TUI faster. By contacting TUI customer service number, you can get your common issues solved & customer reviews.

TUI Phone Number

020 3451 2688Customer Service

You can reach TUI customer support by calling 020 3451 2688 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Friday: 8:00 am – 8:00 pm, Saturday: 9:00 am – 6:00 pm and Sunday 10:00 am – 05:00 pm.

You can call TUI customer service number and generally discuss for following topics

  • Payments
  • TUI Travel
  • Online Booking
  • TUI Cruises
  • TUI Flight and Hotels
  • Changing your Holiday
  • Complaints

TUI Customer Care Regular Business Hours

Weekdays (Monday – Friday: 8:00 am – 8:00 pm),
Weekends (Saturday: 9:00 am – 6:00 pm & Sunday: 10:00 am – 05:00 pm)

What time does TUI open and close?
Store hours today Opening Hours Closing Hours
Monday 8:00 am 8:00 pm
Tuesday 8:00 am 8:00 pm
Wednesday 8:00 am 8:00 pm
Thursday 8:00 am 8:00 pm
Friday 8:00 am 8:00 pm
Saturday 9:00 am 6:00 pm
Sunday 10:00 am 05:00 pm

TUI Holiday Hours

The majority of TUI stores generally stay open on the following holidays, though reduced hours may apply.

  • Valentine’s Day
  • Shrove Tuesday
  • St. Patrick’s Day
  • Good Friday
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Labor Day
  • Halloween
  • Veterans Day
  • Cyber Monday
  • Christmas Eve

What time does TUI close?

All TUI are CLOSED only on following public holidays

  • Thanksgiving Day
  • Christmas Day
  • Easter Monday
  • New Year’s day
  • Boxing day

TUI customer service

TUI customer service number is 0203 451 2688, dial this number to make changes to your booking, or for general questions or inquiry about TUI services. The helplines are open from Mon – Fri 08.00 – 08.00; Sat 09.00 – 006.00; Sun 10.00 – 05.00.

You can also send them an email at

TUI Holiday / TUI change holiday

For general questions or get more information about TUI Holidays you can dial their Holiday customer service number 0203 636 1931.

You can make change to your holiday online, using their Manage My Booking service. However you will usually need to pay an amendment fee for each person named on the booking and for each reservation detail that you change.

Holiday line 24/7

If you need assistance whilst you’re on holiday, you can contact via dialing this number 02476 282228. Their Holiday Line is open 24 hours a day, seven days a week.

Call +4433 33 365 147 from abroad will be charged at international rates, with text messages cost 50p plus your network rate.

General Problems that TUI Customers Reports

  • How do I choose my seats on the plane?
  • How do I cancel my excursion booking?
  • Can I take my own food for the flight?
  • Who do I contact about my booking?
  • Can I contact you via live chat?
  • When can you pre-book a cabin number for a Marella Cruise?
  • Can I extend my holiday with TUI?
  • Can I use my Gift Card to book excursions online?
  • How do I complain to TUI ?

Common Problem Categories

  • Change booking
  • Cancel booking
  • TUI change holiday
  • A different issue

People also ask

How do I contact TUI by phone?
Holidays booked with TUI Contact Centre: Please call 0203 451 2688. Cruise holidays: Please call 0203 451 2682. Twin center holidays: Please call 0203 451 2688. Ski & Snowboarding holidays: Please call 0871 971 0578 (calls cost 10p per minute plus network extras)

How do I get in touch with TUI UK?
IF YOU BOOKED ONLINE OR VIA THE TUI OR FIRST CHOICE APP: You can call 0203 451 2688 between 9am and 7pm Monday to Friday, 9am and 5pm on Saturday and 10am and 5pm on Sunday. IF YOU HAVE A TUI TOURS BOOKING: Please give our dedicated TUI Tours team a call on 0203 451 2940.

Is Tui customer service number free?
If you require special assistance, or would like to discuss your accessibility or welfare requirements, you can call us on 0203 451 2688 or click here for more information.

Does TUI have good customer service?
We’re proud to be rated 4.5 stars for our customer service.

TUI Customer Reviews

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Average rating:  
 23 reviews
 by Richard Pealling on TUI

When I arrived at Furterventura I saw nobody from TUI at the airport. A rep from another company guided me back and finally I found TUI reps. I was then assured the bus that I was guided to would take me to my hotel. In hotel I was let off at a bus stop one mile from the hotel. Luckily other visitors helped and guided me and I eventually got to the hotel bit too late for dinner. I have now been given a return pick up point from another hotel with no guidance as to how I could get there. Now I have my own plan and will never travel with TUI again. Three times I tried by phone to sort this but the first two calls cut me off claiming they could not hear me. The third person did not know why the pick up service was from another hotel.

 by Mike Dawson on TUI

Would give 0 if possible - both flights have been a disaster - outwards flight they lost the crew so we’re delayed by 2 hours. On the way back delayed and then EVERY TUI flight baggage reclaim was massively delayed and absolutely no help from anyone - this is not what you expect so will not be booking another holiday with bunch of clowns

 by mark on TUI

TUI i trusted for years--this year i realised what a micky mouse outfit they really are---its impossible to get in touch with them --customer service is disgusting--never in my life have a been so frustrated--shocking

About TUI

TUI is the UK’s biggest holiday brand, delivering unique and modern holiday experiences for its clients every year. It’s the greatest leisure, travel and tourism company on the planet, and it possesses travel agencies, airlines, resorts, cruise ships and retail stores. TUI UK and Ireland includes a team of more than 10,000 employees and serves more than 6 million customers each year.

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