First Direct Email

Email support by First Direct customer service email @
Average reply time: (12 hours)

Why do customers write email to First Direct

  • Update account details
  • Complaint
  • Payments
  • Security
  • Insurance Policy
  • Personal Loan

Contact First Direct Email Service –

Send an email to customer support at 24hours@firstdirect.comCompose an email that includes all of the important information, such as an Insurance policy, Loan, Mortgages and your contact information. Explain the issue in as much detail as possible and wait for a response from First Direct customer service.

As an alternative, you can email First Direct at one of the support email addresses given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, order details, date of birth, phone details etc.

Customer Service:

First Direct Customer Email Support

Email address
Mailing Department First Direct Customer Service
Customer service hours 24 hours, 7 days a week
Is Call-back available No
Normal response time 12 Hours
Alternate methods phonewebsocial media
Quality of help 91%
Best phone number 03 456 100 100

Contacting First Direct – by Email or otherwise

Even though is First Direct best email, you will find 6 complete ways of getting in contact with them. Apart from email, the upcoming favorite alternative for customers searching for assistance is through Phone number support for First Direct. If you feel this information is wrong or know of other ways to get, please let us know so we can discuss with other consumers.

First Direct Head Office Contact Number

Corporate Head office address of First Direct Limited.

First Direct 40 Wakefield Road Leeds LS98 1FD

For any general inquiries, please contact First Direct head office number: 03 456 100 100

First Direct Customer Reviews

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Average rating:  
 1 reviews
 by Rosie Gittings on First Direct

Great customer support on the phone. Have never taken more than 5-10 minutes to sort any issues. Online and app are as good as any I’ve had. Not a single complaint yet, and no dictating to a robot for 20 mins before your get through. Worth noting I only have a current account, no mortgage or credit products with FD so I can’t comment on the service on that side, other reviews do though

More Ways to Contact First Direct

First Direct Customer Service
First Direct Phone Number
All contacts First Direct
First Direct Help Desk
First Direct on Social Media
First Direct Live Chat