Contact Virgin Media

Contact Virgin Media customer service contact numbers

Phone Number : 03454541111

Email : info@virginmedia.co.uk

Business Hours: Monday until Friday, 8:00 am until 8:00 pm and Saturday until Sunday, 8:00 am until 6:00 pm.

Website : https://www.virginmedia.com

Corporate Head office: Griffin House, 161 Hammersmith Rd, London W6 8BS, United Kingdom

Virgin Media, UK
Average rating:  
 4 reviews
 by Ken McDonald

New broadband installation - I had an engineer appointment for between 1pm & 6pm on Monday July 11th so I took a half day off work , travelled 30 miles from home (60 mile round trip) to my new unfurnished holiday apartment and waited for 5 hours sitting on the window sill only for the engineer not to call. Filed a complaint via their website - no contact from them.

I will now take my business elsewhere.

 by Shellybzl

My internet disconnects my phone when I walk out of the lounge. My house is small and it’s about 13 foot to my kitchen and it’s gone. It’s so frustrating when your paying for a service your not getting.

 by Aleksa Stefanovic

I have forgotten what buffering is. I can even get a connection up the garden. I find the tivo box user friendly, despite what one of their closest rivals saying whilst trying to pressure me to go back to them.

 by David

They came in my brand new house and made a huge mark/scratch on the wooden floor and black marks on the wall! They took pictures the same day and after a month the answer to my complaint was: there is no evidence that was our fault

Looking for the Virgin Media customer service and support number? To contact Virgin Media is very easy. Here are the top 7 ways to get in touch with Virgin Media.

Virgin Media Phone Number

0345 454 1111Customer Service

You can reach Virgin Media customer support by calling 0345 454 1111 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Friday: 8:00 am – 8:00 pm, Saturday: 8:00 am – 6:00 pm.

Virgin Media Contact/Phone Numbers

Here are Virgin Media contact number for Individuals enquiries: Phone numbers and operating hours

Virgin Media DEPARTMENT CONTACT NUMBER
Virgin Media customer service 0345 454 1111 
Mobile Support 0345 600 0789
Joining Virgin Media 0800 952 8046
Mobile Support from Virgin Mobile Phone 789
Mobile upgrade 0800 064 3820
Reschedule appointment 0345 454 1111
Thinking of leaving 0345 454 1111
Movers 0345 454 1111
Business Customer Support Free Number 0800 052 0800
Business Sales Enquiry 0808 163 7492
Business Complaints Number 0800 052 0800
Virgin Media Complaints Number 0345 454 1111

Virgin Media’s Best Toll-Free/800 Customer Service Phone Number

Call 0345 454 1111

This is the Virgin Media’s Finest customer service telephone number that you can use to contact Virgin Media helpline. since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a Virgin Media Helpline. You can use this number for getting information of various tasks such as

  • Delivery
  • Payment
  • Account and Billing
  • Upgrades
  • Moving Home
  • Leaving
  • Appointment
  • Cancel Subscription
  • A different task

Virgin Media Head Office Contact Number

Corporate Head office address of Virgin Media
Griffin House, 161 Hammersmith Rd, London W6 8BS, United Kingdom

For any general inquiries customer support, please contact Virgin Media head office number: +44 20 7909 2100

Direction

Contacting Virgin Media – by phone or otherwise

Even though 0345 454 1111 is Virgin Media’s finest toll-free number, you will find 4 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for customers searching for assistance is through email support for Virgin Media customer service Support. If you feel this information is wrong or know of other ways to get Virgin Media, please let us know so we can discuss with other consumers.

Contact Virgin Media Via EMAIL ADDRESS

As an alternative, you can email Virgin Media at one of the support email addresses given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, date of birth, phone details etc.

Customer service email: help@virginmedia.com
info@virginmedia.co.uk
Contact Virgin Media UK Through Social Media, Website & App

If you have a small issues about Virgin Media, try using social media to contact Virgin Media. Go to their official Facebook or Twitter, and click on the “message” button.

Live Chat Support of Virgin Media

Live chat is great option to contact Virgin Media quickly. If you have a problem with the Virgin Media Account, click on this link or paste it into the search bar of your browser and hit enter to go to the page. You can Chat with Virgin Media UK on virginmedia.com/help/chat/customer and get customer service support for various topics like Account & General Support, Technical issues.

Virgin Media Regular Business Hours

Monday to Friday: 8:00 am – 8:00 pm, Saturday: 8:00 am – 6:00 pm.

What time does Virgin Media open and close?

Store hours today Opening Hours Closing Hours
Monday 8:00 am 8:00 pm
Tuesday 8:00 am 8:00 pm
Wednesday 8:00 am 8:00 pm
Thursday 8:00 am 8:00 pm
Friday 8:00 am 8:00 pm
Saturday 8:00 am 6:00 pm
Sunday 8:00 am 6:00 pm

Virgin Media Holiday Hours

Customer service is closed on most public holidays. Our self serve functions are available 24/7.
Christmas Day and Easter Sunday: Closed

What time does Virgin Media close?

Public Holidays

  • New Year’s Day
  • Australia Day
  • Good Friday
  • Easter Sunday
  • Easter Monday
  • Anzac Day
  • Reconciliation Day
  • Queen’s Birthday
  • Labour Day
  • Christmas Day
  • Boxing Day

How to contact various departments of Virgin Media

Virgin media Customer Service

Virgin media Customer Service (Virgin Broadband, TV and Phone) contact number is 0345 454 1111. Virgin Media Customer Service free number is 150 From Virgin Phone. The line is open from Monday to Friday: 8:00 am – 8:00 pm, Saturday: 8:00 am – 6:00 pm. If you have query about Broadband , TV and phone, virgin media servicing and products call virgin media customer service team at 0345 454 1111.

Virgin Media Virgin Mobile contact

Virgin Media Virgin Mobile telephone number is 0345 600 0789. If phoning out of a Virgin Media telephone, dial 789 instead. For updating mobile phone or tariff programs, update your telephone, problem with Billings and obligations you’re expected to create a telephone at Virgin Media Client support amount for update 0345 6000 789 from any cellular phone or in 789 from Virgin Media cell phone.

The staff will help on the many services offered and supply you with a help so that you may adopt all the qualities that includes a modern mobile phone.

Payment of cellular bills can be accomplished by phoning this Virgin Media contact amount in UK and pay with your My Virgin Media account online.

How to Cancel virgin media broadband

If you are seeking to cancel social websites, you might get in touch with by phoning 150 from a Virgin Media telephone or landline, or on 0345 454 1111 from another telephone.

If you are seeking to end your fixed term contract together, please bear in mind that the minimum fixed term contract period for their providers is 9, 12 or 18 months, based on the particular offer or package.

Payment Department

If you have missed your payment due date, then Virgin Media Payments Ltd may charge you a late charge fee of 7.50 along with your providers could be limited.

Instead to make payments towards your accounts by card you may call their dedicated repayment support on 0800 064 3777.

Money Advice Service

At no cost, impartial and easy-to-access cash tools, info and information visit moneyadviceservice.org.uk or telephone 0800 138 777 to talk to a Money Adviser.

Citizens Advice Northern Ireland

If you reside in Northern Ireland, telephone 0300 123 3233 or email debt.advice@citizensadvice.co.uk for debt information.

StepChange Debt Charity

For debt information throughout the united kingdom telephone 0800 138 1111 or see stepchange.org.

Money Advice Scotland

If you reside in Scotland, call 0141 572 0237 or see moneyadvicescotland.org.uk to find contact information for debt advice from the regional area.

National Debtline

If you reside in England, Wales or Scotland telephone 0808 808 4000 or see nationaldebtline.org for debt advice and data.

Advice UK

Member centers provide debt information including expert advice for minority communities and individuals with disabilities – adviceuk.org.uk or telephone 0300 777 0107.

Citizens Advice

For ideas and information on debt as well as other subjects, see your local Citizens Advice (address at the telephone book) or visit citizensadvice.org.uk.

Virgin Media Upgrade

Virgin Media Upgrade Mobile contact number is 0800 064 3820. The Lines are open from Monday to Sunday 8 am to 10 pm. Phone deliver is free and it would be delivered the following day except for Saturdays, which would then be delivered on Monday. You can also Chat to Virgin Media Upgrade Mobile and they will help you pick the perfect deal!*

New member

If you with to become a new member or Joining for Virgin Media products and services, call Virgin Media contact 0800 952 8046 free number to join them. They have broadband, TV, fixed and mobile phone service.

Virgin Media Business

If you have query or issue related to business services of Virgin Media, you can call Virgin Media for Business free number is 0800 052 0800. If you’re experiencing a problem or fault, contact on 0800 052 0800.

A Complaint to Virgin Media

At Virgin Media, they place you and your expertise first, which explains why your feedback is really important for them. If you are with a problem, They would like to assist you fix it as soon as possible. Phone Virgin Media to make a complaint by calling their customer service contact number 0345 454 1111 where you can complain about a delivery, upgrade. Simply provide your information at Virgin Media Complaint department and one of their experts will be connected.

You can also send your complaint to Virgin Media, Griffin House, 161 Hammersmith Rd, London W6 8BS, United Kingdom.

Hopefully, We helped you to get some genuine Contact numbers for Virgin Media Customer Service.

Got some questions? Or some suggestions? That’s why we’ve got a review section on this site! You can feel free to leave a review or two down below and we’ll get back to you as soon as possible!

We love reading your messages……

People also ask

Is Virgin Media down right now?
There are no Virgin Media network issues affecting services in your area.

How can I reduce my Virgin Media package?
The best way to make changes to your broadband, TV and landline services is online – through your My Virgin Media account. Or for Virgin Mobile changes simply sign in to Your account.

Why is Virgin Media Not Working?
Try these steps to fix most Virgin Media connection problems: Reboot the WiFi Hub by turning it off and then on again. Make sure all the wires coming into and out of the Hub are pushed in firmly. If that hasn’t helped, reset your Hub’s settings and your WiFi settings back to their original settings.

How do I reboot my virgin box?
Make sure the power button on the TV box is switched to ‘1’ or ‘on’ If the TV box feels hot, let it cool down completely, and remove anything that’s placed on top of the box or covering the vents. Finally, turn the power on at the wall socket and let the TV box start up, which could take up to 10 minutes.

Is Netflix free with Virgin Media?
Usually, you’ll see the one subscription fee for Netflix on each Virgin Media bill. However, this might not always be the case. When you sign up for Netflix, your subscription charges start from the day you join.

Also Read : Contact Butlins

More Ways to Contact Virgin Media

Virgin Media Phone Number
Virgin Media Customer Service
Contact Virgin Media Through Live Chat
Email Support of Virgin Media
Contact Virgin Media Through Social Media
Virgin Media Help Pages

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Virgin Media, UK
Average rating:  
 4 reviews
 by Ken McDonald

New broadband installation - I had an engineer appointment for between 1pm & 6pm on Monday July 11th so I took a half day off work , travelled 30 miles from home (60 mile round trip) to my new unfurnished holiday apartment and waited for 5 hours sitting on the window sill only for the engineer not to call. Filed a complaint via their website - no contact from them.

I will now take my business elsewhere.

 by Shellybzl

My internet disconnects my phone when I walk out of the lounge. My house is small and it’s about 13 foot to my kitchen and it’s gone. It’s so frustrating when your paying for a service your not getting.

 by Aleksa Stefanovic

I have forgotten what buffering is. I can even get a connection up the garden. I find the tivo box user friendly, despite what one of their closest rivals saying whilst trying to pressure me to go back to them.

 by David

They came in my brand new house and made a huge mark/scratch on the wooden floor and black marks on the wall! They took pictures the same day and after a month the answer to my complaint was: there is no evidence that was our fault