Pontins Customer Service

Customer service tips to calling & contacting Pontins faster. By contacting Pontins customer service number, you can get your common issues solved & customer reviews.

Pontins Phone Number

0871 222 0201Customer Service

You can reach Pontins customer support by calling 0871 222 0201 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday – Friday: 8:00 am – 10:00 pm, Sat: 9:00 am – 8:00 & Sun: 9:00 am – 6:00 pm.

You can call Pontins customer service number and generally discuss for following topics

  • Make a booking
  • Change booking
  • Cancel booking
  • Complaint
  • A different issue

Pontins Customer Care Regular Business Hours

Monday – Friday: 9:00 am – 10:00 pm,
Saturday: 9:00 am – 9:00 pm & Sunday: 10:00 am – 9:00 pm

What time does Booking.com Australia open and close?
Store hours today Opening Hours Closing Hours
Monday 9:00 am 10:00 pm
Tuesday 9:00 am 10:00 pm
Wednesday 9:00 am 10:00 pm
Thursday 9:00 am 10:00 pm
Friday 9:00 am 10:00 pm
Saturday 9:00 am 9:00 pm
Sunday 10:00 am 9:00 pm

Pontins Holiday Hours

Customer service is open on most public holidays. Our self serve functions are available 24/7.

  • Valentine’s Day
  • Shrove Tuesday
  • St. Patrick’s Day
  • Good Friday
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Labor Day
  • Halloween
  • Veterans Day
  • Cyber Monday
  • Christmas Eve
  • New Year’s Eve
What time does Pontins UK close?
  • Thanksgiving Day
  • Christmas Day
  • Easter Monday

Contact Pontins U.K. for Account Support

Signing up for an Pontins account

For any account help, you have to sign in first using this Pontins UK login link. If you can’t have account at www.pontins.com, you can create new account easily. After Signing up you can ask for following help.

  • Changing your password
  • Start Booking on Pontins
  • Updating billing settings for customer
  • Account holds, restrictions, and suspensions
  • Changing your contact details
  • Fees, credits and invoices overview
  • Get help with a hacked account
Pontins Returns & Refunds

You can call this phone number 0871 222 0201 to contact Pontins representative if you have any problems related to Pontins product returns & refunds.

You can ask for following issues

  • Cancel an booking for a refund
  • Check the status of your booking request
  • How to handle a return request as a booking
  • Appeal Pontins’s decision about a make or cancel booking for customer

General Problems that Pontins Customers Reports

  1. How it works
  2. How do I find special offers online
  3. How do I cancel my Pontins reservation
  4. How do I get a refund from Pontins
  5. How do I delete my business account
  6. How do I add a day to my reservation

Common Problem Categories

  • Make a booking
  • Change booking
  • Cancel booking
  • Overcharge/Strange charge
  • Loyalty program

PontinsCustomer Reviews

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Average rating:  
 5 reviews
 by Chris on Pontins

Absolutely dire, dont answer phone, dont reply to emails, they owe me 160 pounds and i am so annoyrd they dont answer my many emails and I cant get it back from them .only sorry I had to give a star, they deserve nothing

 by Kelly on Pontins

This place is dirty smell unhygienic for any family to stay in open the door to find the bin was overflowing with rubbish dirty burger on the kitchen side and a sharp knife on the kitchen side for my two-year-old daughter could have reached it we open as all to find the dirt smelly mass to turn back around and left on went to home it was not fit enough for a family to stay there I don't even want to give this place a 1 star

 by Janis on Pontins

I have been on the phone for 2 hours trying to get through they just thank me for holding this is the 3 time this week and at the end of it my minutes run out and I don’t get through to anyone it is absolutely horrendous ive also tried to email but no one ever gets back to me I’ve booked a sun holiday but got no confirmation from Pontins until this morning I got a reminder balance tried to pay it online, then tried to get through on the phone , then took the email to 2 shops pay point but it wouldn’t work so cannot pay the balance help ?????????

About Pontins

Pontins is a company operating holiday parks in the UK, founded in 1946 by Fred Pontin.

Pontins specialises in offering half-board and self-catering holidays featuring regular entertainment at resorts, or “holiday parks”, as they have branded them. Accommodation is usually in the form of chalets (which Pontins calls “apartments”).

Hopefully, We helped you to get some genuine customer service numbers for Pontins U.K.

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