Email support by Pontins UK customer service email @ contact.us@pontins.com
Average reply time: (12 hours)
Why do customers write email to Pontins
- Update account details
- Complaint
- Refund
- Make a booking
- Change booking
- Cancel booking
Contact Pontins Email Service – contact.us@pontins.com
Send an email to customer support at contact.us@pontins.com. Compose an email that includes all of the important information, such as an booking number, booking type, and your contact information. Explain the issue in as much detail as possible and wait for a response from Pontins customer service.
As an alternative, you can email Pontins at one of the support email addresses given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, order details, date of birth, phone details etc.
Customer Service: contact.us@pontins.com
Complaints: guestsolutions@pontins.com
Pontins Customer Email Support
| Email address | contact.us@pontins.com |
| Mailing Department | Pontins Customer Service |
| Customer service hours | Monday – Friday: 9:00 am – 6:00 pm and Sat, Sun: 9:00 am – 6:00 pm |
| Is Call-back available | No |
| Normal response time | 12 Hours |
| Alternate methods | phone, web, social media |
| Quality of help | 90% |
| Best phone number | 0871 222 0201 |
Contacting Pontins – by Email or otherwise
Even though Contact.us@pontins.com is Pontins’s best email, you will find 6 complete ways of getting in contact with them. Apart from email, the upcoming favorite alternative for customers searching for assistance is through Phone number support for Pontins UK. If you feel this information is wrong or know of other ways to get www.pontins.com, please let us know so we can discuss with other consumers.
Head Office Address
Corporate Head office address of Pontins Global.
Second Ave, Sealand,
Deeside CH5 2NW, UK
For any general inquiries, please contact Pontins head office number: +44 1244 830100
People also ask
How do I email Pontins?
If you have returned from your holiday and are still unhappy please contact our Guest Solutions team on guestsolutions@pontins.com or write to us at Guest Solutions, Pontins Holidays, Ainsdale House, Shore Road, Southport, PR8 2PZ.
How do I contact Pontins?
Please call the Contact Centre on 0871 222 0201 selecting option 1 who are open Monday to Sundays. Calls are charged at 13p per minute + your chosen phone company access charge.
What time does Pontins customer service open?
Monday to Saturday 9am – 6pm
Is swimming free at Pontins?
Each park has a huge variety of indoor and outdoor activities to choose from. Many of the activities are free including a fully heated indoor swimming pool.
Which is the best Pontins to stay at?
The best rated Pontins site is in Prestatyn Sands, North Wales. In terms of what Pontins has on offer for family fun, this site is the best they have. Customer ratings typically put the site on a 2.5 out of 5.
Pontins Customer Reviews
Submit your review | |
Absolutely dire, dont answer phone, dont reply to emails, they owe me 160 pounds and i am so annoyrd they dont answer my many emails and I cant get it back from them .only sorry I had to give a star, they deserve nothing
This place is dirty smell unhygienic for any family to stay in open the door to find the bin was overflowing with rubbish dirty burger on the kitchen side and a sharp knife on the kitchen side for my two-year-old daughter could have reached it we open as all to find the dirt smelly mass to turn back around and left on went to home it was not fit enough for a family to stay there I don't even want to give this place a 1 star
I have been on the phone for 2 hours trying to get through they just thank me for holding this is the 3 time this week and at the end of it my minutes run out and I don’t get through to anyone it is absolutely horrendous ive also tried to email but no one ever gets back to me I’ve booked a sun holiday but got no confirmation from Pontins until this morning I got a reminder balance tried to pay it online, then tried to get through on the phone , then took the email to 2 shops pay point but it wouldn’t work so cannot pay the balance help ?????????
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