Pontins Help Pages

Here are some help pages that customers can contact like Pontins customer FAQ, Forum, and Online Help

Contact Pontins Help @ pontins.com

Navigate to frequently-asked-questions/ first. If you have a problem with an booking or booking type, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that Pontins Customers Reports

  • How to Make a booking
  • How to Change booking
  • How to Cancel booking
  • Overcharge/Strange charge
  • Loyalty program

Contacting Pontins Help Pages

This is the official customer support page of Pontins, which contains different options for contacting them about a variety of issues. If you are looking for Pontins’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Pontins directly by calling their customer service number at 0871 222 0201

Pontins Frequently Asked Questions

How to Contact

Contact Centre is based in the UK and Advisors are very knowledgeable about the Holiday Parks and will make sure that they find the right Holiday for you.

You can call then they Friendly Holiday Advisors to speak to on: 0871 222 0201

Please note: Calls are charged at 13p per minute + your chosen phone company access charge.

Monday – Friday: 6:00 am – 10:00 pm
Saturday: 9:00 am – 8:00 pm
Sunday & Bank Holidays: 9:00 am – 6:00 pm

How to Complaints

In case you have any complaints concerning the help of this Pontins holiday parks, then you can get in touch with the Pontins customer criticism team in the Pontins telephone number 0871 222 0201 and talk with them about the difficulties. Emails are regarded as the method get it solved and to boost the criticism. You can send on your problems via email: Guestsolutions@pontins.com.

When did Pontins Brean Sands open?

Originally opened in the 1930s this small 6-acre holiday camp was used during the war as a US army base. Fred Pontin bought the site in 1946 from the Dean family for £23,000 and it became the first ever Pontins holiday camp with a capacity of 200 guests in small wooden chalets. A few months later Pontin purchased his second camp, also from the Dean family, this time at Osmington Bay in Weymouth.

When was Pontins Southport built?

Pontins Holiday Village, Southport, Merseyside. This £2.5 million, 700 chalet holiday development was built in 1970 at the height of the British Holiday Camp industry. The ‘Hotel Pontinental’ opened in Torremelinos just one year later.

Is Pontins dog friendly?

Pontins don’t allow dogs except if you book the 10 berth bungalow . John fowler park , a mile away , does allow dogs .

Can I cancel my Pontins holiday?

If you need to cancel your holiday, call your chosen holiday location or see your local travel agent and immediately confirm the cancellation in writing. If you receive your written cancellation 55 days or less before your holiday start date, you will be liable to pay the whole cost of your holiday.

People also ask

How do I contact Pontins?
Please call the Contact Centre on 0871 222 0201 selecting option 1 who are open Monday to Sundays. Calls are charged at 13p per minute + your chosen phone company access charge.

What time does Pontins customer service open?
Prefer to speak to us? Please note: Calls are charged at 13p per minute + your chosen phone company access charge. Our very friendly team are available Monday to Saturday 9am – 6pm.

How do I email Pontins?
If you have returned from your holiday and are still unhappy please contact our Guest Solutions team on guestsolutions@pontins.com or write to us at Guest Solutions, Pontins Holidays, Ainsdale House, Shore Road, Southport, PR8 2PZ. You must contact us within 28 days of your departure.

Is swimming free at Pontins?
Each park has a huge variety of indoor and outdoor activities to choose from. Many of the activities are free including a fully heated indoor swimming pool.

Can Dogs Go Pontins?
Not forgetting that Dogs are Welcome to stay with you too! Enjoy all the great entertainment, facilities and great Pontins holiday atmosphere while staying at the Dunes Bungalow.

Other Ways to Contact Pontins

Pontins Phone Number
Pontins Customer Service
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